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More often than not, ecommerce websites’ success depends on how good it looks rather than how good it is. Consumers often judge how professional and how trustworthy an online store is through its aesthetics. There are many online retailers that are expert in their field but not necessarily expert in web development or graphic design. They know all about the products they sell, but they may not know much about, things like white space, alpha transparency, or PHP. Thus, hiring a web developer or web designer is needed.

Consider these 5 simple tips on how to choose a good designer/developer.

1. If you were opening a new department store and you were hiring a contractor to build it from the ground up, you would ask for references. No one would trust a commercial construction project to someone they hadn’t checked out. The same goes for the contractor that will be building your online store. Ask for at least three references. You would want the know the quality of their work, how they manage and maintain schedules and how easy they were to work with.
2. In any online business, an ecommerce shopping cart is a must. It serves as a backbone of your business. It is the content management, reporting tool, order processing that you’ll be left with after your designer is off to other projects. Compare carts based on their features and based on your clients needs. Once you have finalized the field of shopping carts, look for designers that specialize in the cart you want. Avoid any cart that promises you that it can have your store up and running in an hour or less. It will be very satisfactory in the long run.
3. Hire a professional that can transform your business objectives into a successful design, not the one that simply does what you say. The web designer or developer you hire should be an expert that can translate your goals and objectives into a feature-rich, customer-pleasing online shopping experience. If a designer or developer has nothing to add or does not ask a lot of probing questions about your business values, differentiators, and goals, they are either not really interested or they are not really informed. He/she should have an opinion to contribute and should add value.
4. Get a statement of work before you start with your project. A statement of work should detail the designer’s understanding of your project, spell out an estimated time table, enumerate the exact services the professional will be providing, and provide a specific price estimate as well as an estimate of how extensions or expansions to the project will be handled. If a developer or designer cannot describe the project in a statement of work, don’t hire them. It would be like trekking through the wilderness without a map or a GPS.
5. Web design and development is often a trade of the self-taught. So while a designer with a master’s degree in art should certainly know his stuff, don’t overlook a self-taught professional. If you judged him only by his academic credentials, you’d be missing out on a great professional. Experience and talent is more important than a degree.

Your website is crucial to the success of your business. By doing extensive interviewing of potential website designers and with the help of the tips mentioned above, you’re more likely to pick one that can do the work you want.

Chargebacks are frustrating and it’s what online merchants despise the most. It is not only the loss of your product or service, but also the risk of expensive fines, account closures, and even blacklisting. Definitely this is a major threat to your online business. Chargebacks are an unfortunate part of ecommerce but practical and smart merchants can learn from some their chargebacks experiences.

When a consumer asks his or her credit card company for a refund, a merchant can suffer a chargeback. The credit card company will reach into a merchant’s bank account and take the total amount of the transaction that’s being charged back. Then, any one of three or more different types of organizations could charge the merchant a fee for its trouble. Throughout this process, no one bothers to inform or ask the merchant. Avoiding chargeback is all about communicating and setting expectations.

Set Product Expectations. Make sure that the customer could correctly understand what he is ordering. He may decide to return the purchase or, worse, call his card-issuing bank and initiate a chargeback if conflicts happen. To set this right, use clear product description. Include product dimensions, weight and all applicable measurements. And don’t to forget to describe materials and special handling.

Set Shipping Expectations. Clearly mention when their product is likely to be shipped, how many business days? Consider adding an “About Shipping” section to your site, describing how you pack orders and why it can take several days for a package to arrive

Set Policy Expectations. If good fences make good neighbors, then good policies make good online retail transactions. To set these expectations explain step by step how a customer can return or exchange an item. Require customers to accept store policies as they check out and if refunds are required, pay promptly.

Set Customer Service Expectations. When a customer has a problem, he or she expects you to be there. Acknowledge customer service emails automatically, setting the customer’s expectations about when they’ll get a response .

It’s important to understand that the way the chargeback system works is in favor of the customer and the process is sometimes abused. You need to do everything you can to ensure that if you do have to issue a challenge or your account comes under scrutiny, you’ve taken all the appropriate steps.